Legal & Compliance
Privacy Policy
Guangzhou Qianhe Communication Equipment Co., Ltd. is committed to protecting your personal information and your right to privacy.
Last Updated: June 1, 2025
1. Overview
This Privacy Policy describes how Guangzhou Qianhe Communication Equipment Co., Ltd. ("Qianhe", "we", "us", or "our"), headquartered in Shunde District, Foshan City, Guangdong Province, China, collects, uses, discloses, and safeguards your information when you visit our website, submit an inquiry, place an order, or otherwise engage with us.
We operate as a B2B manufacturer specializing in network cabinets, server cabinets, and custom sheet metal products. The information we collect is primarily used to process business inquiries, fulfill orders, provide customization services, and maintain long-term commercial relationships with our global partners.
Please read this policy carefully. If you disagree with any part of this policy, please discontinue use of our website and services. By using our website or submitting your information, you agree to the practices described herein.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit an inquiry or RFQ (Request for Quotation) -- name, company name, job title, email address, phone number, country, and your specific product or customization requirements.
- Place an order -- billing address, shipping address, company registration details, and payment information (processed securely by third-party payment providers).
- Communicate with us -- emails, messages, call records, and any technical specifications or drawings you share for custom orders.
- Register for an account -- username, password, and business profile information.
- Subscribe to newsletters or catalogs -- email address and communication preferences.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data:
- Device & browser data -- IP address, browser type and version, operating system, device identifiers.
- Usage data -- pages visited, time spent, referring URLs, click paths, and download activity (e.g., product catalogs).
- Location data -- approximate geographic location derived from your IP address.
- Cookies and similar technologies -- see Section 5 for details.
2.3 Information from Third Parties
We may receive information about you from:
- B2B trade platforms (e.g., Alibaba, Global Sources, Made-in-China) where you have engaged with our company profile.
- Business partners or agents who refer clients to us.
- Publicly available business directories and trade show registrations.
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment
Process your purchase orders, manage custom cabinet specifications, coordinate production schedules, arrange shipping and logistics, and provide order tracking updates.
Quotation & Pre-Sales Support
Respond to RFQs, prepare customized product proposals, provide technical consultations, and send product catalogs and specification sheets.
Customer Relationship Management
Maintain records of your business interactions, preferences, and order history to provide personalized service and build long-term partnerships.
After-Sales & Technical Support
Provide installation guidance, resolve product issues, deliver warranty services, and offer ongoing technical support throughout the product lifecycle.
Marketing & Communications
Send product updates, industry news, trade show invitations, and promotional offers -- only with your consent or where permitted by applicable law.
Legal & Compliance
Comply with applicable laws and regulations, fulfill export control obligations, manage contractual obligations, and respond to legal requests.
Website Improvement
Analyze website usage patterns to improve navigation, content relevance, and the overall user experience for our global B2B customers.
Fraud Prevention & Security
Detect and prevent fraudulent transactions, unauthorized access, and other security threats to protect both your business and ours.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS.
- Access Controls: Employee access to customer data is restricted on a need-to-know basis, with role-based permissions and regular access reviews.
- Secure Storage: Customer records, order data, and technical specifications are stored in secured systems with regular backups.
- Vendor Due Diligence: Third-party service providers are vetted for security compliance and bound by data processing agreements.
Important: While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong passwords and secure connections when communicating with us.
7. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy, or as required by applicable law. Our general retention guidelines are:
Order & Transaction Records
Retained for a minimum of 7 years to comply with Chinese accounting and tax laws, and international trade regulations.
Inquiry & CRM Records
Retained for up to 5 years after the last business interaction to support ongoing commercial relationships.
Marketing Contacts
Retained until you unsubscribe or withdraw consent. Suppression lists maintained to honor opt-out requests.
Website Analytics Data
Aggregated and anonymized data may be retained indefinitely; identifiable session data retained for up to 26 months.
After the applicable retention period, data is securely deleted or anonymized in accordance with our data disposal procedures.
8. Your Rights
Depending on your location and applicable law (including GDPR for EU/EEA residents, PIPL for Chinese residents, and CCPA for California residents), you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@qianhe.com. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
9. International Data Transfers
As a global B2B manufacturer serving customers in Europe, North America, and Southeast Asia, your personal information may be transferred to and processed in the People's Republic of China, where our headquarters and production facilities are located.
For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to China, we rely on appropriate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Your explicit consent for specific transfers where required.
- Necessity of transfer for the performance of a contract (e.g., processing your order).
We comply with applicable Chinese data protection laws including the Personal Information Protection Law (PIPL) and Data Security Law (DSL) for all personal data processed within China.
10. Minors
Our website and services are directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will promptly delete such information. If you believe we may have collected data from a minor, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a prominent notice on our website homepage.
- Notify registered customers or newsletter subscribers via email where required by law.
Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection contact using the details below. We are committed to addressing your inquiries promptly and transparently.